Terms and Conditions

 

*All Prices are subject to change at the discretion of Prime Beauty without prior notice.

 

Returns and Exchanges policy

 

Products can be refunded/exchanged for valid reasons only, not by simply change of mind. Prime beauty reserves the right to refuse a refund/exchange if the following conditions are not met.

  • Customer must contact us in advance prior to returning product.
  • Products can ONLY be refunded within 14 days of purchased and ONLY for products that have not been opened and with valid receipt for proof of purchase.
  • Products must be returned in the same condition as they were sent, in original packaging and not damaged.
  • Products must be returned at the customer's expenses and additional shipping charges will incur to return replacement products.

 

 

24-hours cancellation/re-scheduling policy

  • Cancellation and re-scheduling must be made 24 hours prior to your appointment. For cancellation and rescheduling made within 24 hours of your appointment, 50% of your treatment fee will be charged.

 

 

Gift Certificates Conditions

  • Gift certificates cannot be transferred to another person.
  • Gift certificates cannot be redeemed for cash.
  • Gift Certificate number must be quoted at the time of booking and Gift Certificate must be presented at the time of your visit.
  • Gift Certificates are valid for 12 months from date of purchase (unless specified otherwise).
  • Gift Certificates will become invalid and cannot be used if failure to comply with our 24 hour cancellation/re-scheduling policy. E.g. Gift Certificates will be forfeited for cancellation or rescheduling within 24 hours of your appointment.
  • Gift Certificates will not be re-issued for lost or stolen and will not be extended if expired.

 

 

Rewards program Conditions

  • Points must be accumulated to a minimum of 20 points before redemption.
  • Points can only be redeemed on services only at Prime Beauty, not on products.
  • Points accumulated can be redeemed in one transaction or be used in parts.
  • Points are not transferable to another person, redeemed as cash or as gift certificates.
  • Points will expire if you are absent from having treatment or purchasing product for more than 6 months at Prime Beauty.
  • Points cannot be redeemed on any promotional offers or series packages.
  • Points get deducted if failure to comply with our 24 hour cancellation/re-scheduling policy.
  • Points system is subject to change at the discretion of Prime Beauty without prior notice.

 

 

Treatment Series Conditions

  • Treatment series is not transferrable(neither to other name nor to other products/services) and cannot be refunded or redeemed for cash.
  • Cancellation and re-scheduling must be made 24 hours prior to your appointment. For cancellation and re-scheduling made within 24 hours of your appointment, you will be charged for 1 treatment.

 

 

Prime Rewards Conditions

  • *With $30 rewards, you are entitled to $10 off any Waxing services and $20 off any Facials services.
  • Voucher only to be used ONCE per person.
  • Voucher is not transferable and cannot be redeemed for cash.
  • Voucher cannot be used in conjunction with any other promotional offers.
  • 24 hours cancellation policy apply.
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